FAQs

Whether you're choosing your first Velozia kit or you're a returning customer, we've answered the questions we receive most often about sizing, delivery, returns, product care and ordering. Our aim is to make shopping with confidence as easy as possible, so if you can't find the answer you're looking for, our team is always here to help.

Orders

Can I change or cancel my order?

Do you have promo codes I can use?

What emails will I receive regarding my order?

Delivery

How long does delivery usually take?

How much does delivery cost?

How can I track my delivery?

What should I do if I haven't received my order?

Returns

What is your returns policy?

When will I receive my refund?

What do I do if my item is damaged or faulty?

Payment

What payment methods do you accept?

When will I be charged?